Frequently asked questions
TENS Technology
How does TENS work?
How does TENS work?
A TENS (Transcutaneous Electrical Nerve Stimulation) machine is a device that uses electrical impulses to stimulate the nerves and reduce pain. It works by sending low-voltage electrical currents through the skin to block pain signals and trigger the release of endorphins.
What conditions can a TENS machine help with?
What conditions can a TENS machine help with?
TENS machines are commonly used for various types of pain, including chronic pain, back pain, arthritis, sciatica, fibromyalgia, period pain, sports injuries, and post-surgical pain.
Is using a TENS machine safe?
Is using a TENS machine safe?
Yes, TENS machines are generally safe for most people. However, they should not be used by individuals with pacemakers, pregnant women (unless under medical supervision), or people with certain heart conditions.
How long should I use a TENS machine for?
How long should I use a TENS machine for?
We have enabled our Tensana device to use a 15 minute timer. It’s recommended to consult your healthcare provider for specific guidance, however people tend to do more than one session at a time.
Where should I place the adhesive pads on my body?
Where should I place the adhesive pads on my body?
The pad placement depends on the area of pain. The pads should be placed around the pain area, not directly on the spine, joints, or broken skin. Always follow the instructions provided with your Tensana.
Can I use a TENS machine while exercising?
Can I use a TENS machine while exercising?
Yes, a TENS machine can be used during light activities or exercise, especially for muscle recovery. However, it’s important to avoid using it during high-intensity workouts or activities that involve water.
Are there any side effects of using a TENS machine?
Are there any side effects of using a TENS machine?
Side effects are rare but may include skin irritation where the pads have been placed, muscle twitching, or discomfort if the intensity is set too high. Always start with a low intensity and adjust gradually.
How often can I use a TENS machine?
How often can I use a TENS machine?
A TENS machine can be used multiple times a day as needed, but it’s important to give your skin a break between sessions. Overuse may cause skin irritation or reduce the effectiveness of the treatment.
Can a TENS machine cure my pain condition?
Can a TENS machine cure my pain condition?
A TENS machine does not cure pain conditions itself, but provides temporary relief by blocking pain signals and promoting natural pain-relief mechanisms in the body. It’s most effective when used as part of a comprehensive pain management plan.
Do I need a prescription to buy a TENS machine?
Do I need a prescription to buy a TENS machine?
In most places, a prescription is not required to purchase a TENS machine. However, it’s always a good idea to consult with a healthcare provider to ensure it’s appropriate for your specific condition.
The Tensana Device
How does a Tensana wireless TENS machine differ from traditional TENS units?
How does a Tensana wireless TENS machine differ from traditional TENS units?
The Tensana is wireless, allowing for more freedom of movement and convenience. It comes with a sleek, rechargeable charging case, eliminating the need for batteries or bulky wires.
How long does the battery last on the Tensana device?
How long does the battery last on the Tensana device?
The Tensana charging case provides over 3 hours of back to back use for each Host Machine. That's over 12 sessions each.
What is included with the Tensana wireless TENS machine?
What is included with the Tensana wireless TENS machine?
The Tensana package includes the two wireless host machines (TENS devices), a charging case, adhesive electrode pads, a USB-C charging cable, and an instruction manual.
How do I charge my Tensana device?
How do I charge my Tensana device?
The Host Machines can be charged by placing them in the included charging case.
The charging case can be charged via a USB-C cable, where a full charge typically takes about 30 minutes.
How do I replace the electrode pads on the Tensana device?
How do I replace the electrode pads on the Tensana device?
The adhesive electrode pads are provided with your Tensana device and should last for over 30 applications. We use advanced Japanese gel technology to ensure you get the most from your pads.
Replacement pads can then be purchased on our website where we offer generous bundle discounts.
What are the intensity levels available on the Tensana device?
What are the intensity levels available on the Tensana device?
The Tensana offers 16 intensity levels, allowing you to customize your pain relief experience from mild to deep muscle stimulation.
In addition to this, there are six different massage modes, resulting in dozens of combinations to find the right sensation for you.
What is the warranty on the Tensana wireless TENS machine?
What is the warranty on the Tensana wireless TENS machine?
The Tensana device comes with a 12 month manufacturers warranty that covers any manufacturing defects. Extended warranty options of 36 months are available at the checkout when you purchase your Tensana device.
Shipping & Returns
What are the shipping options available for the Tensana wireless TENS machine?
What are the shipping options available for the Tensana wireless TENS machine?
We offer standard and express shipping options. Standard shipping is free for all orders that include a Tensana device, otherwise $5.95, while express shipping is available at an additional cost of $9.95.
How long does it take to receive my order?
How long does it take to receive my order?
We use Australia Post for all deliveries. We find that standard shipping typically takes 3-7 business days, while express shipping usually delivers within 1-3 business days, depending on your location.
Do you offer international shipping for the Tensana wireless TENS machine?
Do you offer international shipping for the Tensana wireless TENS machine?
At this stage we only ship within Australia. If you are interested in purchasing on of our devices and having it shipped internationally, please contact our customer support team directly: support@feelsana.com
How can I track my Tensana order?
How can I track my Tensana order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website by clicking here.
What should I do if my Tensana order is delayed or lost?
What should I do if my Tensana order is delayed or lost?
If your order is delayed or you believe it may be lost, please contact our customer service team. We will work with the carrier to locate your package or provide a replacement if necessary.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order has not yet been shipped, you can update your shipping address by contacting our customer service team. Once the order is shipped, we cannot make any changes.
What is your return policy for the Tensana wireless TENS machine?
What is your return policy for the Tensana wireless TENS machine?
We offer a 30-day money-back guarantee. If you are not satisfied with your Tensana machine, you can return it within 30 days of delivery for a full refund, provided it is in its original condition.
How do I initiate a return for my Tensana device?
How do I initiate a return for my Tensana device?
To initiate a return, contact our customer service team to obtain a return authorization number and detailed instructions. Please note that returns without authorization will not be accepted.
Do you offer exchanges for the Tensana machine?
Do you offer exchanges for the Tensana machine?
Yes, if you received a defective unit, please contact our customer service team. We will guide you through the exchange process.
Who pays for return shipping if I want to return my Tensana device?
Who pays for return shipping if I want to return my Tensana device?
If you are returning the device due to a defect or an error on our part, we will cover the return shipping costs. For other returns, the customer is responsible for return shipping.